STATUS LEXUS
RETURN & REFUND POLICY
Effective Date: September 29, 2026
At Status Lexus, every order is made with the intention of delivering quality merchandise to our community. Because many of our products are made specifically for each order, we follow a print-on-demand return policy similar to industry standards.
1. RETURNS
We generally do not accept returns or exchanges due to a change of mind, incorrect size, incorrect color selection, or ordering the wrong product.
Because our products may be made specifically for your order, we are unable to restock or resell many returned items.
We strongly encourage customers to review the product description, sizing information, measurements, and product details before placing an order.
2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the product and the problem
- Photos of the packaging when applicable
If the issue is confirmed to be a manufacturing, printing, fulfillment, or shipping error, Status Lexus may provide a replacement or refund at no additional cost to you.
Customers should not return defective or incorrect merchandise unless specifically instructed to do so.
3. SIZING ISSUES
Please carefully review the sizing chart before ordering.
Status Lexus does not accept returns or provide refunds solely because an item does not fit, the customer ordered the wrong size, or the customer changed their mind after ordering.
If you are unsure about sizing, please contact us before placing your order.
4. LOST OR DAMAGED SHIPMENTS
Once an order has been shipped, Status Lexus is not responsible for delays caused by the shipping carrier.
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us so we can help determine the appropriate next steps.
If tracking shows that a package was successfully delivered to the address provided at checkout, we cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen.
5. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing an accurate shipping address at checkout.
If an order is returned to the fulfillment provider because of an incorrect or incomplete address, additional shipping costs may apply to have the order reshipped.
If the order has not yet entered production, contact us as soon as possible and we will do our best to assist with correcting the address. However, we cannot guarantee that changes can be made after an order has been submitted.
6. ORDER CANCELLATIONS
Because many Status Lexus products are made specifically for each order, cancellation requests must be submitted as soon as possible after purchase.
Once an order has entered production or fulfillment, it may not be possible to cancel or modify the order.
7. REFUNDS
Approved refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the refund is the result of an error attributable to Status Lexus or our fulfillment provider.
8. EXCHANGES
We generally do not offer exchanges for incorrect size, color, or change-of-mind purchases.
If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery so we can review the issue and determine whether a replacement is appropriate.
9. SALE & LIMITED-EDITION ITEMS
Sale items, promotional items, and limited-edition merchandise may be subject to additional restrictions and may be final sale unless the item arrives damaged, defective, or incorrect.
10. CONTACT US
If you have an issue with your order, please contact Status Lexus as soon as possible.
When contacting us, please include your order number and any relevant photographs so we can review the issue efficiently.
Our goal is to make things right when an issue is caused by a production, fulfillment, or shipping error while maintaining a fair policy for our community.
STATUS LEXUS
Built for the community.
Driven by passion.
United by Lexus.
Status Lexus — Est. 2019